Kamarleyj Parish

Abbey Support Ltd · London, UK

• Automated Microsoft 365 onboarding and offboarding with PowerShell and Proofpoint updates to standardize account and access changes.
• Built a PowerShell Universal portal with SSO and 2FA, enabling the helpdesk to run controlled privileged tasks for MFA resets, licensing and mailbox access.
• Deployed Zabbix and Graylog with tuned SNMP and log pipelines for actionable infrastructure monitoring.
• Designed FortiGate and UniFi networks with segmented VLANs, VPN tunnels and QoS for VoIP and remote access.
• Hardened environments through MFA, removal of shared credentials, tighter ACLs and conditional access for administrative roles.
• Scripted SFTP-based FortiGate backups and time-based vendor access policies; supported Veeam backup policies and validation.
• Served as an escalation point for Linux, VoIP, multi-vendor and executive-impact incidents, pairing technical resolution with clear communication.

SysFix IT Support · London, UK

• Provided onsite and remote support across desktops, Windows servers, applications and networking for business clients.
• Introduced repeatable PowerShell scripts for imaging, driver installation and printer setup.
• Designed and installed firewalls, VLANs, wireless and VoIP for office environments.
• Supported Active Directory and Exchange through group policies, access reviews and backup routines.
• Authored runbooks and user guides to support consistent troubleshooting and reduce repeat tickets.